Tapwick Support

Contact us

Email us at support@wilbur.works. We reply by email.

Trouble signing in

You sign in with Google, or with Apple on iPhone. There is no separate password for Tapwick.

Use the same Google or Apple account you used before. A different account starts a new, empty household.

To join someone's household, open their invite link first, then sign in.

Still stuck? Tap Need help? on the sign-in screen, which fills in your app and phone details. Or email us with your phone model, the app version, and the message you saw.

Never send us a password or a sign-in code.

Deleting your account

In the app, go to Account → Profile → Delete account. Without the app, email support@wilbur.works from the address you sign in with and we will delete your account.

See the privacy policy for what gets deleted.

Deleting your account does not cancel a subscription. Cancel it with Apple or Google (see below).

Subscriptions

A new household is free for 60 days, with no payment details needed. After that, one subscription covers the whole household.

Subscriptions are billed and managed by Apple or Google, which handle cancellations and refunds. We can't issue refunds ourselves.

iPhone: manage or cancel · request a refund

Android: manage or cancel · request a refund

Privacy

Read our privacy policy.